Thanks for shopping at vidishaelectricals.in.
If you are not entirely satisfied with your purchase, we are here to help you.
Returns
Our policy lasts 3 days starting from the day of your delivery. If 3 days have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange.
Please shoot an unboxing video when you receive the parcel and inform us immediately if any product is missing or damaged.
Items that have been mistakenly ordered by the customer are not refundable and cannot be returned in any case.
Also, the order cannot be canceled after the dispatch has been done.
The customer can only replace the products if any damaged or the defected item is received.
To be eligible for a replacement, your item must be unused and in the same condition that you received it, and in the original packaging.
To complete your refund/replacement, you must keep the original receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
On sale items or Discounted items.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, it will be processed immediately and applied to your original payment method.
In the case of Cash On Delivery (COD) orders, Only discount coupons/vouchers will be provided.
Note: Refund will be provided after deducting actual shipping charges(s) paid by the company.
Order Cancellation & Undelivered/RTO
Order Cancellation: Once an order gets packed and dispatched, it can not be canceled.
Order Undelivered/RTO:
If due to customer mistake: For COD, we will not be able to dispatch COD orders again to the same customer. For Prepaid, refund can be provided after deducting shipping charges(s).
If due to delivery partner’s mistake: A re-ship or full refund will be provided to prepaid orders.
Sale items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To exchange, email us at sales@vidishaelectricals.in, and on approval, send your item to the address provided by our support team during the approval process.
Note: Only Approved Returns will be accepted. Please contact customer care for approval.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account, contact your credit card company, then contact your bank. If still not received, contact us at sales@vidishaelectricals.in.